Speech Road Clinic is committed to protecting the privacy, confidentiality, and security of personal information. We collect, use, and disclose personal information in accordance with applicable privacy legislation in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant professional standards.
1. Collection of Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Telephone number
- Information submitted through our contact or consultation request forms
If you become a client, additional personal health information may be collected as part of assessment and therapy services, in accordance with professional and legal requirements. From time to time, we may request additional information through forms or questionnaires to better understand client needs or improve our services.
2. Use of Personal Information
Personal information is collected and used for the following purposes:
- Responding to inquiries and consultation requests
- Scheduling appointments and providing services
- Communicating with clients regarding services, appointments, or administrative matters
- Maintaining clinical records as required by professional regulations
We do not use personal information for marketing purposes without consent.
3. Disclosure of Personal Information
Speech Road Clinic does not sell, rent, or trade personal information. Personal information may be disclosed only when:
- Required or permitted by law
- Necessary for professional consultation or continuity of care (with appropriate safeguards)
- Authorized by the client or substitute decision-maker
4. Protection of Personal Information
We take reasonable steps to protect personal information from unauthorized access, disclosure, or misuse. Safeguards include administrative, technical, and physical measures appropriate to the sensitivity of the information.
Clinical records are maintained in accordance with professional standards and applicable legislation.
5. Virtual Services
Speech Road Clinic may offer virtual services. While reasonable steps are taken to ensure privacy and confidentiality, clients acknowledge that electronic communication carries inherent risks. By participating in virtual services, clients consent to these risks.
6. Website Use and Cookies
Our website may collect limited, non-identifying information for basic functionality and performance (such as browser type or general usage statistics). This information does not identify individual users.
We do not knowingly collect personal information from children through the website without parental or guardian consent.
7. Access and Correction
Clients have the right to request access to their personal information and to request corrections if information is inaccurate or incomplete, subject to legal and professional limitations.
8. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page.
9. External Links
Our website may contain links to external websites for informational or educational purposes. Speech Road Clinic is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.
10. Consent
By contacting Speech Road Clinic, submitting information through this website, or engaging in services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy, subject to applicable laws and professional obligations.
11. Contact Information
If you have questions or concerns about this Privacy Policy or the handling of personal information, please contact:
Speech Road Clinic
Email: info@speechroadclinic.com
Phone: (416) 624-2667
Serving clients in Ontario